Policies


BOOKING POLICY FOR CHALET SAUDADE

RESERVATION
-When booking your room, you must present a valid credit card. No charge will be made.
-Chalet Saudade reserves the right to pre-authorize your credit card as a guarantee.
-The reservation is confirmed when you receive an email with a reservation confirmation.

UPON ARRIVAL
-Check-in is from 3 pm until 7 pm
-Check-out is from 9 am until 12 pm.
-For Late check-ins after 10pm a 25€ extra additional charge is applied to reservation fee. A late check-in will require advanced notice of at least 72 hours. Details should be arranged with our reservation team.
-A valid ID (passport) is required upon check-in.
-Portuguese guests may present their citizen identity card.
-In case you arrive before 3pm or you want to do a bit more sight-seeing after check-out, we have a luggage room available to store your belongings.
-The number of persons permitted to occupy a room is limited to the number of beds available and this limit may not be exceeded without our prior written approval.

PAYMENT METHODS
-Debit cards, Credit Cards, Cash payments. American Express is accepted.
-Payment is due in full upon check-in.
-Extras such as beds are not automatically added to the full cost of the reservation. They must be tallied upon check-in.

Cancellation Policy and Non-Refundable Reservations

For up to 2 nights (maximum stay)
If reservation is canceled or altered up to 7 days before arrival, no fee will apply.
If reservation is canceled or altered up to 72 hours before arrival, 50% of the total reservation price will be charged.
If reservation is no show 100% of total reservation is charged.

For reservations of 3 or more nights (minimum stay) or for the reservation of 3 or more rooms.
If reservation is canceled or altered up to 30 days before arrival date, no fee will apply.
If reservation is canceled or altered after the 30 day minimum cancel or alter date then 30% of the total reservation will be charged.
If reservation is a no show 100% of total reservation is charged.
Pre-Payment of 30% of the total reservation cost is required and will be transacted by Chalet.


Non-refundable Reservations
Discounted rates on rooms reserved without breakfast included are non-refundable.
Payment is made upon reservation.
Rooms with this rate include, Small Double Room, Standard Double Room and the Superior Twin/Double.

EXTRAS
-Children under 3 years old – will be accomodated at no cost using the available bed or a crib. Breakfast is included.
-Children between 3 and 5 years old – will be accomodated at a cost of 10€ using the available bed. Breakfast is included.
-Children over 6 and adults – extra bed will be required. Cost: 25€. Breakfast is included.
-These extras must be requested upon booking and are subject to availability.
-Please note that some rooms cannot accomodate an extra bed.

PARKING
-FREE STREET PARKING is available 150 meters from the Chalet.
-Guests will be able to safely drop off luggage at the front door of the Chalet first.
-Paid public street parking is available, but please note that since the Chalet is very centrally located, during peak seasons (mostly August), street parking availability during the DAY is difficulted.
-Please consult us for tips on how to be car-free in Sintra. To Sintra from Lisbon, and to major points of interest, public transportation is very adequate and easy to use. In Sintra itself, walking or alternative eco-friendly transports are available and are wonderful ways to see the quaint village of Sintra.

RESTRICTIONS
-No pets allowed
-Non-smoking rooms
-Please note that Chalet Saudade-Vintage GuestHouse is a period home, and as such we do not have an elevator. We will gladly assist you with your luggage, should it be required.
- NO ELEVATOR. We will gladly assist you with your luggage, should it be required.

SERVICES AND AMENITIES
-FREE WIFI in rooms and common areas.
- Free Port Wine available at your disposition in the common areas
-Sound proofed and insulated rooms.
-Air Conditioning and Heating
-32″ Flat Screen TV
-Portuguese toiletries (shower and bath gel)
-Iron and board available upon request
-Daily Housekeeping
-Hairdryers
-Free coffee and tea facilities in room
-Laundry Service (additional cost)
-Use of three beautiful common rooms on the reception floor including a winter veranda.
-Breakfast is served all day from 8:30am until 8:00pm, at our Café located just 150 meters away from the Chalet
-Bus and train stations in VERY close proximity
-Car Rental (walking distance from the Chalet)
-Airport Transfer (additional cost)
-Customized Tours (additional cost)
-Gardens and fountains of the Chalet located in the backdrop of the Fox Valley
-Courteous and professional service (in 4 languages: Portuguese, Spanish, English, French.)

Thank You for taking the time to read our policies. We hope your stay with us is excellent!